Frequently Asked Questions
What is Included with a chocolate fountain hire?
Our chocolate fountain service includes a commercial grade chocolate fountain, melting chocolate, dips of your choice, round table, LED base (lighting surround), decorations to match a theme you may have and a trained staff member to serve.
Where are you based?
We’re based in London but cover events nationwide, depending on services required.
How much notice do you require?
There’s no set notice required, we’ve taken bookings on the day. However, we advise securing your date as soon as you can, as slots do fill fast.
Do you offer packages?
Yes, we offer up to a 20% discount when booking multiple services from us.
What is included with the Magic Mirror Photobooth hire?
We supply a state of the art, interactive magic mirror booth, on site printer, red carpet, poll barriers, table, photo guestbook and props. We also provide a trained staff member to guide your guests through the magic.
How long is the hire period?
All services are up to a three hour service period. However, we allow customers to add hours at an additional cost. Depending on the number of services booked, the cost can vary. Please drop us a message for an accurate quote.
How do I book?
Get in touch with us or fill out the enquiry form. We’ll get back to you with the quote and invoice with payment details.
Do I need to do anything on my end?
If you have hired a venue they may require some documentation from us. To make the process as simple as possible we ask you to provide us their details, so we can provide them with the information and documents directly. Giving you complete peace of mind.
How much time do you require to setup?
We generally arrive at the location two hours before the service start time.
How many staff members will be present?
Depending on the number of services booked it can range from 1 to 4 members of staff at your event. E.g if you have booked the chocolate fountain hire and photobooth hire there would be two attendants on site.
Why are there no prices?
There are various factors that we take into account when supplying a quote. This can range from number of guests to cater for, location and number of services required as package discounts may apply.
Do you offer packages?
Yes, we offer up to a 20% discount when booking multiple services from us.
Is setup time included in the service time?
Absolutely not, we don’t charge for the time we take to setup.
Where will you setup within the venue?
That’s totally up to you. We can setup in a reception area or the main hall area, subject to there being ample power outlets and space.
How much space is needed for the setups?
This can vary depending on the type and number of services booked. We will collect the necessary information when securing your booking and finalise the locations with you.
How much do I need to pay to secure a booking?
We require a 50% deposit to book, with the remaining balance to be paid 14 days before the event date. If booking within 14 days of your event, we would require the full payment to secure the booking.